RETURNS & REFUND POLICY

No Returns, No Exchange, and No Cancellations Policy

Considering the time and effort that goes into the production of each item, Everly White Studio does not provide the option to refund or exchange the product once purchased. The exact size and details are mentioned in product description to avoid the need for exchange, so please check images and read the description carefully before purchasing. Furthermore, our Quality Check team checks each item to ensure it does not have any defects.

However, in case of any manufacturing defect, damaged item in transit, or missing item in the order, you can register a complaint within 24 hours by sending us an email at info@everlywhite.com.

To be eligible for a refund or replacement, you are required to record a video of opening the package to prove that you have received an already defective product or missing product. Please share your order number along with the unboxing video.

The team will respond to the complaint query within 2-5 working days and get in touch with you via email or call. If you are eligible for the refund or replacement, the team will communicate with you and take the necessary steps.

In case the delivery status shows “delivered” and you have not received the product yet, you need to inform us within 24 hours. You are requested to send an email with your order ID and the subject “wrong delivery status” to info@everlywhite.com. Failing to do so within 24 hours does not entitle you to any refund or any support from our team.

RTO: (Return) Due to Customer Mistake: If a shipment is returned due to a mistake or negligence on the customer's part—such as providing an incorrect or incomplete address, incorrect contact information, failing to answer calls from the courier and from the vendor (Everly White Studios), or not being available to accept delivery, etc.—the customer will be responsible to bear RTO charges and reshipment charges of the parcel. (Cancellation of the order will not be entertained.)

If you do not receive the refund amount within the mentioned time frame, you can check your bank account again or contact the bank as the processing may take some time from their end. For any other queries, you can contact us at info@everlywhite.com.