Frequently Asked Questions

All of our pieces are handmade and curated in small batches within our Mumbai & Guwahati studios. We are proud to announce that 80% of our product and materials are locally sourced within India.

Our pieces are principally designed for home décor. Our pieces are highly durable, however should be treated and handled with gentle care as you would with any glass or ceramics items.

We are a plastic-free zone when it comes to the creation of our pieces, utilising reusable silicone mixing tools and items that are washed and reused. Any wastage is repurposed and recycled correctly. We strongly encourage that any stickers we've used on our shipper boxes upon delivering your pieces are removed before recycling.

We currently do not take custom orders, although something we may consider for the future. However, please reach out to us via our Contact us Page for any queries related to Bulk Orders

We anticipate to prepare and ship your order within approximately 8-10 business days from order date, excludes public holidays. Any orders placed after 11:30am IST will be processed from the following day. Please note that all orders do not have a guarantee delivery time after the item has been shipped by us. We aren't responsible for any further delays in shipping caused by Indian Courier services after the item has left our studio. All orders will have tracking information provided with every

Your tracking number will be provided by email once we've shipped your order. You can also write to us at info@everlywhite.com. We are available Monday to Friday 10AM to 6PM IST 

Please contact us at info@everlywhite.com and we'll be happy to help you investigate. As per our terms and conditions, in a case of any order that has proof of shipping via the tracking number, but the buyer is unable to locate their order we are not responsible and will not offer a credit or refund.